1. About these Terms
These Terms of Service (“Terms”) are an agreement between you and Releck Private Limited, a private limited company incorporated under the Companies Act, 2013 (“Releck”, “we”, “us”). They apply to your use of the Releck apps, the Releck website and any software or services we provide through them (together, the “Services”).
By creating an account or using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services. These Terms are an electronic record under the Information Technology Act, 2000 and do not need to be signed.
2. Your account
- You must be 18 or older and able to enter into a binding contract under Indian law.
- Give accurate information when you register and keep it up to date.
- Keep your sign-in details confidential. You are responsible for what happens under your account. Tell us at once if you think someone else has used it.
- Please keep to one account per person.
3. What Releck is
Releck is a platform. It connects customers with independent repair centres, technicians and recycling centres (“Partners”) and provides tools to request, follow, pay for and keep a record of services, and to understand the condition of your devices.
- Partners are independent. They are not Releck’s employees or agents, and each is responsible for its own work, parts, warranties and compliance with the law.
- We take care in choosing Partners, but we do not guarantee the availability of a Partner or the result of any repair or recycling.
- Information in the Services, such as estimates, values, health readings, scores and insights, is provided to help you decide. It is not a diagnosis, a guarantee or a warranty.
4. Using the services
- Repairs. Prices and work are agreed with the Partner through the Services before work begins. Back up your data first, and tell the Partner about any locks or passcodes you need to remove. Releck and Partners are not responsible for data on your device.
- Recycling. You confirm that any device you submit is yours to dispose of and is not stolen. Remove your data and sign out of your accounts first. Any value shown in advance is an estimate and can change after inspection. Data erasure is carried out by the recycling Partner, and cannot be guaranteed to be perfect.
- Device health. Features that read the health of your devices work only on supported devices and only if you allow them. You can switch them off at any time. We cannot detect every problem.
- Assistants. Where the Services include an automated assistant, its answers may be wrong or out of date. Do not rely on them for safety, legal or financial decisions.
5. Payments
You agree to pay the price agreed for a service, with any applicable taxes. Online payments are handled by third-party payment providers, whose terms apply to you when you pay; we do not store your card or UPI details. Where a payment fails or is reversed, we may treat the amount as unpaid. Receipts and invoices are available through the Services.
6. Cancellations, refunds and problems
You can cancel a request in the Services before work has started or the device has been handed over. If something goes wrong, contact us with your request details and we will look into it and, where a refund or correction is due, arrange it. Nothing in these Terms takes away any right you have as a consumer under Indian law.
7. Releck Coins and rewards
Releck Coins and any other rewards are a benefit we may offer at our discretion, on the rules shown in the Services from time to time. They have no cash value, cannot be sold or transferred, and may expire. We may change, pause or end a rewards programme with reasonable notice, and may cancel rewards obtained by misuse. Rewards in an account that we close for breaking these Terms are forfeited.
8. Acceptable use
You agree not to:
- break the law, give false information, or commit or attempt fraud, including submitting a stolen or counterfeit device;
- harass or abuse a Partner, our staff or another user;
- arrange a service outside Releck to avoid paying for a service you found through Releck;
- try to gain unauthorised access to the Services or our systems, interfere with them, scrape them, or introduce malware;
- copy, resell or reverse engineer the Services or their software, or use them commercially without our written agreement.
9. Your content and ours
The Releck name, logo, software, designs and content belong to Releck or its licensors and are protected by law; these Terms give you only the right to use the Services as they allow. You keep ownership of what you give us, such as photos and ratings, and you allow Releck and the Partner handling your request to use it to provide, secure and improve the Services and to resolve disputes. Only share things you have the right to share.
10. Business customers
Businesses can contact us through the website about services for several devices. The scope, price and conditions of that work are set out in the written quote or agreement we make with you, which applies to that work if it conflicts with these Terms.
11. Third-party services
The Services rely on third-party providers and may link to other sites that we do not control. Their terms and privacy practices apply to what they provide, and we are not responsible for them.
12. Suspension and ending your account
You can delete your account from the Services at any time. We may suspend or close an account, or refuse a request, if you break these Terms, if we suspect fraud or misuse, or if the law requires. Provisions that by their nature should continue after an account ends, such as payment obligations, disclaimers, limits of liability and the rules on disputes, continue.
13. Availability, disclaimers and liability
- We work to keep the Services available but do not promise that they will be uninterrupted or error-free. We may change, suspend or remove features.
- To the extent the law allows, the Services are provided “as is” and “as available”, and Releck does not warrant the quality of any Partner’s work.
- Nothing in these Terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence, or any right you have as a consumer that cannot be waived.
- Subject to that, and to the extent the law allows, Releck is not liable for indirect or consequential loss, loss of profit, data or goodwill, or for anything a Partner does or fails to do. Our total liability to you for a claim arising from the Services is limited to the amount you paid to Releck for the service the claim is about in the 12 months before the claim arose.
14. Changes to these Terms
We may update these Terms from time to time. For a material change we will tell you through the Services or by email before it takes effect, and the date at the top of this page will change. If you keep using the Services after the change, you accept the new Terms.
15. Governing law and disputes
These Terms are governed by the laws of India. Please write to us first so that we can try to resolve a complaint. If it cannot be resolved that way, the courts in India have jurisdiction, and nothing here stops you from using any forum or consumer redressal process the law gives you.
16. Grievances and contact
You can send any complaint about the Services or these Terms to our Grievance Officer:
- Name: Grievance Officer, Releck Private Limited
- Email: support@releck.com (subject: “Grievance”)
We acknowledge complaints promptly and aim to resolve them within a month. Complaints about personal data are handled as described in the Privacy Policy. For anything else, write to support@releck.com or visit our Support page.