Delete your Releck account

For customers and partners of Releck Private Limited. This page applies to every Releck app and website.

In the Releck app

1. Open the Releck app and sign in.
2. Go to Profile → Settings → Manage Account.
3. Tap Delete account and confirm.

On the website

1. Sign in at releck.com and open My account → Profile.
2. Choose Delete account and confirm.

By email, or if you cannot sign in

Write to support@releck.com from the email address on your account, with the subject “Delete my Releck account”. Repair centres, technicians and recycling centres can also use Delete account and data in the Releck Hub app or website (under Account actions, Profile or Help and legal, depending on your role). We confirm it is you, then act on your request and reply within 30 days.

What happens

• Your account is deactivated immediately. You can restore it within 30 days by signing up again with the same email.
• After 30 days we erase your name, email, phone number, sign-in details, saved addresses and devices, device records, notification history, push tokens, Releck Intelli conversations and feedback.
• We keep the records the law requires, such as repair and recycling requests, payments, invoices and the Releck Coins ledger, for the period the law asks (generally up to 8 years), and then delete them. These records keep the name and contact details you gave for that service.
• To get a copy of your data first, use Download my data in Manage Account.

More detail is in our Privacy Policy.